Help with PregScan
Answers, fixes and guidance for PregScan. Can't find what you need? We're only an email away.
PregScan
LiveAI Pregnancy Test Assistant
Common issues
Quick fixes for the questions we hear most.
My scan result is “Unclear”
Retake the photo in bright, even light against a plain background. Make sure the whole test window is in frame and in focus, then scan again.
The camera won't open
PregScan needs camera permission to scan. Open your device Settings, find PregScan, and enable Camera access. You can also pick an existing photo from your gallery instead.
My history didn't sync
PregScan works offline and syncs when you reconnect. Ensure you have a network connection and reopen the app — pending scans will upload automatically.
I want to change my name or age
Go to Settings → Profile to edit your name and age. Changes apply immediately across the app.
How to delete your data
You're always in control. Here's how to remove your data from PregScan.
- 1
Open PregScan and go to the Settings tab.
- 2
Tap “Privacy” and then “Delete my data”.
- 3
Confirm. This permanently removes your profile, every scan record, and all stored images and thumbnails.
- 4
To remove a single scan instead, open History, swipe the item and tap Delete.
Prefer we handle it? Email support@appzoho.com and we'll delete your data for you.
Frequently asked questions
Is PregScan a medical device?
No. PregScan is a consumer wellness and informational tool. It does not diagnose pregnancy and does not replace a clinical test or advice from a healthcare professional. Always confirm results with a qualified provider.
How accurate is the result?
PregScan reports a confidence score that reflects how certain the AI is about the photo you provided — not the probability of pregnancy. Lighting, focus and test type all affect the reading, which is why we always encourage confirmation with a professional.
Do I need to create an account?
No. PregScan works without any login, email or password. A private, anonymous identifier links your device to your data so your history stays yours.
What happens to my photos?
Your scan images are securely stored and linked to your history so you can revisit them. They are sent to our AI provider only to analyse the result. You can delete any image — or all of your data — at any time.
Can I use PregScan for free?
Yes. Scanning is unlimited and free. There are no scan limits and no account required.
What do the four result types mean?
Positive suggests a test line appears present, Negative suggests only a control line, Unclear means the image was ambiguous, and Invalid means no valid control line was detected. Unclear and Invalid always include constructive next steps.